The much-awaited passenger bill of rights for air travel has been unveiled by the federal government.
Marc Garneau, Minister of Transport, said, “Except in circumstances, which are beyond their control, we are going to make sure that airlines treat their passengers with the respect they deserve and live up to their commitments.”
And if they don’t they have to pay a price directly to customers.
- $125 to $1,000 – flight delays and cancellations but bad weather and maintenance don’t count.
- $900 to $2,400 – bumping due to overbooking seats
- Up to $2,100 – damaged and lost luggage.
There are other new rules too that don’t involve compensation such as –
- Clear communication about flight delays and cancellations.
- Letting parents sit with children without paying an extra fee for selecting a seat.
- Better treatment during long tarmac delays with provisions for food and drinks as well as good ventilation and working washrooms.
If a passenger feels their rights have been infringed has 120 days to report it to the airlines and then the airline must respond back within 30 days.
And from there if it’s not resolved the complaint could be heard by the Canadian Transport Agency (CTA).
The CTA hopes to have the rules fully in place by 1st July 2019.
-Harleen Sandhu
